We are obsessed with our customers and want you to be happy! Our warranty covers all pieces for 2 years from the date of purchase. The warranty does not cover lost items, scratches that come from normal wear and tear, dents, improper use or storage of your product or any modification to your product by a third party. We hope you never need to use it but if you do please contact us at info@yourstoryjewels.com along with a photo of the product for assistance.